Terms & Conditions
Last updated: 21 April 2026
These Terms & Conditions govern your use of the Nouvelle Lune website and the purchase of products from us.
By using our website or placing an order, you agree to these terms.
1. About Us
Nouvelle Lune (“we”, “us”, “our”) operates this website.
For any queries, please contact:
📧 info@nouvellelune.co.uk
2. Use of This Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
We reserve the right to suspend or withdraw access to our website at any time without notice.
3. Products
We make every effort to display products accurately, including colours and descriptions. However, colours may vary slightly depending on your device.
All products are subject to availability. We reserve the right to discontinue or change products at any time.
4. Orders
When you place an order, you will receive an email confirming receipt. This does not mean your order has been accepted.
A contract is formed only when we confirm that your order has been dispatched.
We reserve the right to refuse or cancel any order, including in cases of:
- Pricing errors
- Suspected fraud
- Product unavailability
5. Pricing & Payment
All prices are shown in GBP (£) and include VAT (where applicable).
We reserve the right to change prices at any time, but this will not affect orders already placed.
Payment must be made in full at the time of purchase.
6. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Courier services
- Customs processes
- Circumstances outside our control
Risk in the goods passes to you upon delivery.
7. Returns & Refunds
You have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- Items must be returned with original packaging
Refunds will be processed within 14 days of receiving the returned item.
Return postage costs are the responsibility of the customer unless the item is faulty.
8. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible.
You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
9. Intellectual Property
All content on this website, including images, branding, text, and design, is the property of Nouvelle Lune and may not be used without permission.
10. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not liable for:
- Indirect or consequential losses
- Loss of profit or business
Our total liability for any claim relating to a product is limited to the amount paid for that product.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date.
13. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact:
15. Company Information
Nouvelle Lune is a trading name of Nouvelle Lune Ltd, registered in England and Wales.
- Company number: 17123083
- Registered office: 12 Serpentine Road, Sevenoaks. Kent, TN13 3XR
- Email: info@nouvellelune.co.uk